{"id":23614,"date":"2026-10-01T13:46:34","date_gmt":"2026-10-01T12:46:34","guid":{"rendered":"https:\/\/www.sunflux.dk\/da\/reklamation"},"modified":"2026-10-01T13:47:41","modified_gmt":"2026-10-01T12:47:41","slug":"reklamation","status":"publish","type":"page","link":"https:\/\/www.sunflux.dk\/da\/reklamation","title":{"rendered":"Reklamation"},"content":{"rendered":"<p>Har du modtaget en vare med en fejl eller mangel, finder du her information om din reklamationsret, hvordan du opretter en reklamation, og hvordan en eventuel retur i forbindelse med reklamationen h\u00e5ndteres.<\/p>\n<h2>Reklamation<\/h2>\n<h3 data-section-id=\"1j9n731\" data-start=\"434\" data-end=\"488\">Hvis der er noget galt med varen (reklamationsret)<\/h3>\n<p data-start=\"490\" data-end=\"716\">N\u00e5r du handler p\u00e5 <strong data-start=\"508\" data-end=\"522\">SunFlux.dk<\/strong>, er dit k\u00f8b omfattet af reglerne i <strong data-start=\"558\" data-end=\"580\">den danske k\u00f8belov<\/strong>, n\u00e5r du handler som forbruger. For erhvervskunder g\u00e6lder k\u00f8bet efter aftaleloven og almindelige handelsbetingelser mellem virksomheder.<\/p>\n<p data-start=\"718\" data-end=\"926\">Som forbruger har du <strong data-start=\"739\" data-end=\"770\">24 m\u00e5neders reklamationsret<\/strong> p\u00e5 varer k\u00f8bt hos SunFlux.dk. Reklamationsretten betyder, at du kan klage over fejl eller mangler ved produktet, som var til stede p\u00e5 leveringstidspunktet.<\/p>\n<p data-start=\"928\" data-end=\"1062\">Hvis en vare har en mangel, har <strong data-start=\"960\" data-end=\"1044\">SunFlux ApS som s\u00e6lger ret til i f\u00f8rste omgang at tilbyde afhj\u00e6lpning af manglen<\/strong>, eksempelvis ved:<\/p>\n<ul data-start=\"1064\" data-end=\"1124\">\n<li data-section-id=\"11mnfs\" data-start=\"1064\" data-end=\"1087\">\n<p data-start=\"1066\" data-end=\"1087\">reparation af varen<\/p>\n<\/li>\n<li data-section-id=\"1pxnjyt\" data-start=\"1088\" data-end=\"1124\">\n<p data-start=\"1090\" data-end=\"1124\">omlevering til en tilsvarende vare<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1126\" data-end=\"1221\">Afhj\u00e6lpning eller omlevering vil ske inden for rimelig tid og uden v\u00e6sentlig ulempe for kunden.<\/p>\n<p data-start=\"1223\" data-end=\"1398\">Hvis afhj\u00e6lpning eller omlevering ikke er mulig, ikke kan gennemf\u00f8res inden for rimelig tid, eller hvis manglen er v\u00e6sentlig, kan der efter en konkret vurdering blive tale om:<\/p>\n<ul data-start=\"1400\" data-end=\"1470\">\n<li data-section-id=\"lbw04a\" data-start=\"1400\" data-end=\"1435\">\n<p data-start=\"1402\" data-end=\"1435\">forholdsm\u00e6ssigt afslag i prisen<\/p>\n<\/li>\n<li data-section-id=\"vu2xjj\" data-start=\"1436\" data-end=\"1470\">\n<p data-start=\"1438\" data-end=\"1470\">oph\u00e6velse af k\u00f8bet (refundering)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1472\" data-end=\"1527\">Dette sker i overensstemmelse med reglerne i k\u00f8beloven.<\/p>\n<p data-start=\"1529\" data-end=\"1659\">SunFlux ApS forbeholder sig ret til at unders\u00f8ge varen n\u00e6rmere for at vurdere, om der foreligger en reklamationsberettiget mangel.<\/p>\n<h2 data-section-id=\"nehmdh\" data-start=\"1687\" data-end=\"1699\">Bevisbyrde<\/h2>\n<p data-start=\"1701\" data-end=\"1741\">I henhold til k\u00f8beloven g\u00e6lder f\u00f8lgende:<\/p>\n<p data-start=\"1743\" data-end=\"1919\">Hvis en mangel viser sig <strong data-start=\"1768\" data-end=\"1817\">inden for de f\u00f8rste 12 m\u00e5neder efter levering<\/strong>, formodes manglen at have v\u00e6ret til stede ved leveringstidspunktet, medmindre andet kan dokumenteres.<\/p>\n<p data-start=\"1921\" data-end=\"2042\">Efter denne periode p\u00e5hviler det kunden at sandsynligg\u00f8re, at fejlen eller manglen var til stede p\u00e5 leveringstidspunktet.<\/p>\n<h2 data-section-id=\"qs8qik\" data-start=\"2049\" data-end=\"2079\">Oprettelse af en reklamation<\/h2>\n<p data-start=\"2081\" data-end=\"2149\">Hvis du \u00f8nsker at reklamere over et produkt, skal du kontakte os p\u00e5:<\/p>\n<p data-start=\"2151\" data-end=\"2169\">\ud83d\udce7 <a rel=\"noopener\" data-start=\"2154\" data-end=\"2169\">salg@sunflux.dk<\/a><\/p>\n<p data-start=\"2171\" data-end=\"2233\">For at kunne behandle din sag hurtigst muligt bedes du oplyse:<\/p>\n<ul data-start=\"2235\" data-end=\"2368\">\n<li data-section-id=\"gpbpca\" data-start=\"2235\" data-end=\"2270\">\n<p data-start=\"2237\" data-end=\"2270\">ordrenummer eller fakturanummer<\/p>\n<\/li>\n<li data-section-id=\"1tg92wj\" data-start=\"2271\" data-end=\"2302\">\n<p data-start=\"2273\" data-end=\"2302\">en beskrivelse af problemet<\/p>\n<\/li>\n<li data-section-id=\"tn3tdz\" data-start=\"2303\" data-end=\"2332\">\n<p data-start=\"2305\" data-end=\"2332\">hvorn\u00e5r fejlen er opst\u00e5et<\/p>\n<\/li>\n<li data-section-id=\"p2l5b1\" data-start=\"2333\" data-end=\"2368\">\n<p data-start=\"2335\" data-end=\"2368\">hvordan fejlen viser sig ved brug<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2370\" data-end=\"2487\">SunFlux ApS kan i forbindelse med behandlingen af reklamationen anmode om yderligere oplysninger eller dokumentation.<\/p>\n<p data-start=\"2489\" data-end=\"2613\">Hvis det er n\u00f8dvendigt for at vurdere reklamationen, kan kunden blive bedt om at <strong data-start=\"2570\" data-end=\"2612\">sende produktet retur til unders\u00f8gelse<\/strong>.\u00a0<\/p>\n<h2 data-section-id=\"1fodxlc\" data-start=\"2620\" data-end=\"2649\">Hvorn\u00e5r skal jeg reklamere?<\/h2>\n<p data-start=\"2651\" data-end=\"2735\">Du skal reklamere <strong data-start=\"2669\" data-end=\"2694\">inden for rimelig tid<\/strong>, efter du har opdaget manglen ved varen.<\/p>\n<p data-start=\"2737\" data-end=\"2849\">Hvis du reklamerer <strong data-start=\"2756\" data-end=\"2785\">inden for 2 m\u00e5neder efter<\/strong>, at manglen er opdaget, anses reklamationen altid for rettidig.<\/p>\n<h2 data-section-id=\"1bvyiul\" data-start=\"4212\" data-end=\"4241\">Returnering ved reklamation<\/h2>\n<p data-start=\"4243\" data-end=\"4314\">Hvis en reklamation kr\u00e6ver, at varen sendes retur, skal den sendes til:<\/p>\n<p data-start=\"4316\" data-end=\"4373\">SunFlux ApS<br data-start=\"4327\" data-end=\"4330\" \/>Roskildevej 342D<br data-start=\"4344\" data-end=\"4347\" \/>2630 Taastrup<br data-start=\"4363\" data-end=\"4366\" \/>Danmark<\/p>\n<p data-start=\"4375\" data-end=\"4420\">Varen skal sendes <strong data-start=\"4393\" data-end=\"4419\">forsvarligt emballeret<\/strong>.<\/p>\n<p data-start=\"4422\" data-end=\"4506\">Ved berettigede reklamationer refunderer SunFlux ApS <strong data-start=\"4475\" data-end=\"4505\">rimelige fragtomkostninger<\/strong>.<\/p>\n<p data-start=\"4508\" data-end=\"4547\">SunFlux ApS modtager ikke pakker sendt:<\/p>\n<ul data-start=\"4549\" data-end=\"4611\">\n<li data-section-id=\"1bd2tgq\" data-start=\"4549\" data-end=\"4566\">\n<p data-start=\"4551\" data-end=\"4566\">pr. efterkrav<\/p>\n<\/li>\n<li data-section-id=\"1lua9m\" data-start=\"4567\" data-end=\"4585\">\n<p data-start=\"4569\" data-end=\"4585\">til pakkeshops<\/p>\n<\/li>\n<li data-section-id=\"a3bm97\" data-start=\"4586\" data-end=\"4611\">\n<p data-start=\"4588\" data-end=\"4611\">uden forudg\u00e5ende aftale<\/p>\n<\/li>\n<\/ul>\n<h2 data-section-id=\"br9oj9\" data-start=\"2856\" data-end=\"2894\">Hvad d\u00e6kker reklamationsretten ikke?<\/h2>\n<p data-start=\"2896\" data-end=\"2974\">Reklamationsretten d\u00e6kker ikke fejl eller skader, der er opst\u00e5et som f\u00f8lge af:<\/p>\n<ul data-start=\"2976\" data-end=\"3193\">\n<li data-section-id=\"iqbya4\" data-start=\"2976\" data-end=\"3005\">\n<p data-start=\"2978\" data-end=\"3005\">forkert brug af produktet<\/p>\n<\/li>\n<li data-section-id=\"1ax1i42\" data-start=\"3006\" data-end=\"3057\">\n<p data-start=\"3008\" data-end=\"3057\">installation i strid med produktets anvisninger<\/p>\n<\/li>\n<li data-section-id=\"1hgcqi3\" data-start=\"3058\" data-end=\"3087\">\n<p data-start=\"3060\" data-end=\"3087\">manglende vedligeholdelse<\/p>\n<\/li>\n<li data-section-id=\"1rq9a30\" data-start=\"3088\" data-end=\"3134\">\n<p data-start=\"3090\" data-end=\"3134\">uautoriserede reparationer eller \u00e6ndringer<\/p>\n<\/li>\n<li data-section-id=\"p28ody\" data-start=\"3135\" data-end=\"3172\">\n<p data-start=\"3137\" data-end=\"3172\">fysisk skade, misbrug eller uheld<\/p>\n<\/li>\n<li data-section-id=\"rqg9e5\" data-start=\"3173\" data-end=\"3193\">\n<p data-start=\"3175\" data-end=\"3193\">almindelig slitage<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3195\" data-end=\"3312\">Reklamationsretten d\u00e6kker heller ikke forhold, hvor produktet anvendes til andre form\u00e5l end det, det er beregnet til.<\/p>\n<p><em>\u00a0<\/em><\/p>\n<p><strong>Skal du i stedet returnere en vare, fordi du har fortrudt dit k\u00f8b?<\/strong> Se vores side om <a href=\"https:\/\/www.sunflux.dk\/da\/returnering\">returnering og fortrydelsesret<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u00e6s om reklamationsret hos SunFlux, og hvordan du opretter en reklamation ved fejl eller mangler.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-23614","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/pages\/23614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/comments?post=23614"}],"version-history":[{"count":1,"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/pages\/23614\/revisions"}],"predecessor-version":[{"id":23621,"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/pages\/23614\/revisions\/23621"}],"wp:attachment":[{"href":"https:\/\/www.sunflux.dk\/da\/wp-json\/wp\/v2\/media?parent=23614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}